Ronald A. Mitchell

11057 Lamour Ln
Reno, NV 89521
(775) 461-2020

Email: ron@bcdcon.com

Executive Summary: Seasoned Information Manager/Technologist with specialties in data center operations, systems programming (mainframe/server/virtualization), IT department management, infrastructure design/re-design, testing and support of mainframes, servers, and workstations, networking, and providing hardware/software solutions/support at all levels from large scale mainframe computers to micro processor based systems.

Selected Achievements

·            Virtualized 18 physical servers down to 4 physical servers with improved performance via Windows Server 2008 R2 and Hyper-V.

·            Migration from Exchange Server 2003 to Exchange Server 2010.

·            Implementation of SharePoint Services 2007.

·            Built and provided management of complete IT departments for startup companies in San Jose, California.  Including day-to-day operations as well as long term strategic planning.

·             Developed and nurtured vendor relationships with Gateway and Dell.

·             Negotiated purchase and lease contracts with Dell securing discounts for product acquisition                   Implementation of Windows 2000/2003/2008/2008-R2 Servers, Windows 2000 Professional/ XP Professional  Workstations, Vista, Windows 7, MS Office 2000/XP/2003/2007/2010, Exchange Server 2000/2003/2007/2010, Outlook 2000/2002/2003/2007/2010, and specialized applications.

·             Specializing in conversion and consolidation of E-Mail systems from multiple sources into one in house Exchange Server system. 

·             Development of training materials for new users as well as documentation of IT Policies.

·              Development of elite support teams for support of specialized products.

·              Successful in stabilizing products to minimize support and costs.

Professional Experience:

Washoe Tribe of Nevada & California (2009-Present)
Washoe Tribe of Nevada & California is a Federally recognized Indian Tribe headquartered in Gardnerville, Nevada.

·         Responsibilities included but not limited to:

o    Management team of six system administrators across a diverse geographical arena

o    Replacement of aging HP servers with Dell servers and virtualization reducing the foot print

o    Management of 3^rd largest AT&T MPLS Network in the Northwest Area

o    Providing World Class support to 500 end users across a geographical area from Gardnerville, NV to Santa Cruz, CA.

o    Providing Point of Sale services to retail outlets in Gardnerville, Carson City, and in-between utilizing persistent VPN connections.

o    Implementation of Windows Server 2008 R2, Exchange 2010, SQL Server 2008, and SharePoint Services 2007

o    Provided management over two datacenters located in different geographical areas (Nevada and California.

o    Implemented off site backup utilizing Barracuda Networks Backup System

o    Implementation of Windows 7 systems integration along with Microsoft Office 2010

o    Provided support to outlaying Tribal Communities

o    Over seeing VoIP system wide phone system

o    Engineering emergency workarounds for 3^rd party systems

o    Introduction of Kaspersky Enterprise AV as replacement for Symantec

o    Successful negotiations for reduction in Verizon Cell Phone Plans with net savings of $90K annually

o    Spam E-mail reduction/elimination via Barracuda Spam and Virus Firewall 300

BCD Consulting LLC (2000-Present)

BCD Consulting provides high caliber computer solutions to small businesses located in Reno Nevada.: 

·         Conversion and consolidation of multiple source e-mail systems into one Exchange Server 2003.

·         Complete re-engineering of IT infrastructures for five non-profit and one private school including LAN, Wireless, and Fiber Optic technology.

·         Recommended, ordered, and installed 500 Dell Work Stations and several Dell Servers.

·         Built and maintained an IT department for a startup company in San Jose, California.  Implementation included wire/wireless LAN, Windows 2000 Server, Windows 2000 Professional Workstations, Exchange Server 2000, Office 2000/XP, Veritas Backup Exec, and other specialized application. Includes day-to-day operations, long term strategy planning and maintenance of the company web site.

·         Beta testing Microsoft products on an on going basis.

·         Maintain production and test environment servers.

·         Continued proficiency development in Windows 2000/2003/2008 Server, SQL Server 2005/2008, web hosting, Exchange Server 2000/2003/2007, and new unreleased products.

·         Development and maintenance of web sites for non-profit organizations and web hosting on my own server platform.

·         Successfully completed conversion of NT 4.0 Sever/Exchange 5.5 to Windows 2000/2003 Server/Exchange 2000/2003 as well as replacing all the workstations running Windows 95/98 to Windows 2000/XP Professional (100+ workstations – multiple users) for a non-profit organization.

·         Installation and maintenance of Microsoft Classroom Server for 500+ students.

Novalux, Inc. (1999-2000)

Novalux, Incorporated is an optical laser startup company in the process of developing data pumps for the telecommunications industry. Headquarters - Sunnyvale, CA

As IT Manager, responsibilities included but not limited to:

·         Designed and implemented complete IT Infrastructure from ground zero to full capacity included new LAN, T1, Cisco Firewall, Cisco Switches, Cisco Router, Lucent Merlin Messaging and Phone Switch.

·         Development of Software Standards and IT Policies.

·         Implementation of Windows NT Servers, Windows NT Workstations, MS Office, Exchange Server, Outlook Client, VERITAS Backup Exec, and specialized applications.

·         Development and ongoing support of the Novalux, Inc. website.

·         Development and enforcement of computing standards.

·         Development of vendor relationships and purchasing of all equipment, printers, and accessories.

·         Development of training programs for users.

·         Problem identification and resolution.

Amdahl Corporation (1978-1999)

Amdahl Corporation, from 1975 through 2001, was the premier developer and manufacturer of IBM Plug Compatible Mainframe Computer products. 

During my 22 year tenure, I held multiple positions with increasing responsibility and authority levels, from Field based positions to Headquarters’ based positions in Customer Service.  Amdahl Customer Service was not just about waiting for something to break, it was unique in the philosophy of “A customer problem is an Amdahl Problem!” simply meaning Amdahl Customer Service was proactive.  Amdahl Customer Service not only fixed problems, but also designed, consulted, and provided IT solutions to Amdahl Customers.

EnVista™ / Windows NT Support Team Primary Architect, 1996 - 1999

·         Tasked with development of Customer Services with the necessary framework to provide worldwide hardware and software support of Windows NT Servers under the Amdahl product name EnVista.  Responsible for defining skill and level sets, development of educational requirements, and develop / support Amdahl Windows NT service offerings.

·         Develop and deliver necessary information systems providing support for Management and Field personnel.

·         Provide internal and external customer consulting on Windows NT solutions

·         Supply Windows NT server to Mainframe connectivity solutions for external customers

·         Liaison to Engineering, Manufacturing, and Logistics on the EnVista Product

·         Development of new product service readiness and spare parts strategies

      Product Manager: Field Mobile Computing Environment & Strategy World Wide, 1992-1996

Responsible for conversion of business objectives into quality IT solutions for clients through the acquisition, operation, training, and support of Windows-based PC client/server systems. Included defining system and architectural requirements into system hardware and software, design and development of Windows applications, training clients in the usage of the systems, and fulfilling ongoing support for Amdahl’s changing IT business needs.  Additional responsibilities include development of vendor/supplier relationships (Gateway Computers) with emphasis on cost reduction with a net savings of $3M.

  Customer Services Technical Product Manager: Amdahl Site Network, 1990-1992

Provided serviceability strategy for introduction and ongoing support of the Amdahl Site Network Product by organizing the support team, liaison to Engineering and Manufacturing, and developing processes for product stabilization and overall project management.  Successful in stabilizing product allowing disbanding of the Engineering Development Team and the Support Team.  Net savings of $1M in development and support cost realized.

Principal Systems Engineer (World Wide Support Center), 1986-1990

Providing work direction and support to peers, Marketing, and Engineering.  Develop future product support strategies.  Review future product designs and specifications to determine support capability.  Provide technical project management to Customer Services on future products. Developed support strategies for the 5995M mainframe product line and the 5995M Firmware/Software.  Provided system level architecture changes to mainframe product lines netting $5M in savings during the product life.

Worked with Product Development on several UNIX based products utilizing HP-UX, SCO UNIX, and a special in house customized version of UNIX for the PC.

      Senior Staff Systems Engineer - World Wide 580 Product Support, 1983 - 1986

      Provide third level worldwide System Level support for the 580 product line.  Primary interface to Engineering for resolving firmware design issues.  Developed circumvention and permanent fixes for design problems.  Direct project management of proto-type/beta testing of new CPU firmware/software.   Developed full recovery specifications architecture for UNIX running upon a 370/390 Mainframe.

      Staff Systems Engineer - Headquarters Software Support Center, 1982 - 1983

      Develop solutions to customer software problems.  Participated in the engineering bring up of the 580 mainframe product line.  Provide peer support and work direction for resolution to software problems.  Provide onsite software support when required for high severity problems.  Support 470 AMDAC for software related hardware problems.

      Advisory Systems Engineer - Headquarters Software Support Center, 1981 - 1982

      Provide technical support to peers within the Software Support Center.  Work with Software Development on design issues.  Provide traps and solutions to customer software problems.  Telephone support to the Field and on site support as required.

Amdahl Corp. - Customer Services Field Support

      Senior Systems Engineer - Amdahl Intl., Netherlands 1979 - 1981

      Provided on site software support to Amdahl customers.  Crossed trained to support Amdahl 470 Mainframe Computer product line.  Provided Marketing support to promote Amdahl in the Benelux area.  Assisted Marketing in selling multiple new Amdahl customers in Holland.  Provide VS1 to MVS conversion support for the Swedish Ship Yards in Sweden. Developed the Benelux support organization, for Amdahl, from the ground up.

Systems Engineer - Amdahl Domestic  Houston, TX 1978 - 1979

Provided on site customer support for software and conversion from OS/MVT to VM/370 and OS/MVS.  Contributed continued problem resolution for all customer problems.  Assisted Marketing with prospective customers.

Pennzoil Corporation - Houston, TX

Responsible for the design, development, implementation, and support of IBM MVS operating system and related subsystems. Assistant project manager for OS/VS to OS/MVS conversion project and lead project manager for implementation of an IBM 370-158 Multi-processor complex.

Additional Experience:

American International Charolais Association (Houston, TX)

Raymond International (Houston, TX)

Methodist Hospital (Houston, TX)

RCA Alaska Communications (Anchorage, AK)

References:                                                                                                      Certifications:

Available upon request.                                                                         Microsoft Certified Professional # 433167

Education: New Mexico State University, IBM & Amdahl Technical Schools